MeTime will consider the following requests related to user's data:
With the exception of Emergency Requests (as described in paragraph 2 below), all requests for user data must be properly served through valid legal process. We will respond to such requests as required by law. Data requests that we will consider include, but are not limited to:
We will respond to requests for user data in situations that we believe in good faith may involve a real and imminent danger of death or serious bodily harm, harm to a minor or other exigent danger as we may determine if we do not respond without delay. Such emergency requests must be submitted by a law enforcement officer and signed under penalty of perjury using the form below. If you are not a law enforcement agent and are aware of an emergency situation, please notify your local law enforcement officials. If we choose to make such a disclosure, we will only disclose the user information needed to resolve the emergency. All emergency disclosures must be approved by the MeTime Legal Team whose contact details are set out below.
We will also consider requests to preserve a user's existing data in connection with official criminal investigations or other official legal proceeding. If we deem the preservation request valid, we will maintain a user's existing data for 30 days or longer period, pending service of a formal data request. The preservation hold may also be further extended as permitted under applicable law.
We will consider non-law enforcement requests for information including requests from regulatory agencies and tax authorities. Such requests can be made by contacting the MeTime Legal Team at [email protected]
All requests must be sent on official government/law enforcement letterhead and include all of the following information:
We will reject requests that do not include the above information. We will also reject requests that we believe are not facially or substantively valid or if we believe the requests are overly broad, vague, unclear, or unduly burdensome. If the formal request is not in English, we encourage the law enforcement agencies to provide an English translation. Absent exceptional circumstances we will not disclose more user information than is necessary to comply with a valid request which MeTime is obliged to comply with as a matter of law.